" Mainpine's technical support surprises me each time I call. Last year I purchased a Mainpine fax board and I had questions in regards to the initial installation. I felt that they had provided me with such great personalized service. They have just released a new firmware update and I just sent an email yesterday asking for support in being upgraded. The very next day, Derrek at Mainpine was able to assist me remotely and get our firmware upgraded. The update is working fantastic! Thanks to Mainpine's great customer service, I would never consider using another fax solution. Thank you Mainpine! "