Support Request

To help us understand your issue, please answer the following questions, and then press the "Submit" button at the bottom of the page:

1. Contact details

	a. Your Name <company name, and contact person>:

	b. Your Telephone number <telephone number of contact person>:

	c. Your Email address <email address of contact person>:

2. Overview

	a. Issue Overview - overview of issue area, select from drop-down list:



	b. Mode Of Use - major area of use, select from drop-down list:

3. Operating System

	a. Name - name of operating system, select from drop-down list:



	b. Service Pack number (Windows) or Distribution Details (Linux):

4. Computer Hardware

	a. 3rd party PCI devices installed <Other modems, video cards, sound devices, etc. installed>:


	b. System Comments <issue-relevant computer system upgrades/alterations>:

5. Fax/Data/Voice Software being used with the Mainpine hardware

	a. Software Name <Fax/Data/Voice software name>:


	b. Software Version <version number of Fax/Data/Voice software - include any upgrades>:

6. Mainpine Product

	a. Name <Mainpine product name, name is located left on white serial number label on the back of the board: NOTE: '+' sign is important> select from drop-down list:


	b. Serial Number <serial number is located top right of white serial number label on back of board> e.g. "0A73B20E":


	c. Board Revision <hardware revision is visible as part of circuit board silk- screen on the reverse of the board> e.g. "RockForceQUATRO+ REV 1.2":


	d. Firmware Revision <obtained by connecting to the modem with HyperTerminal (or similar) and typing "ATI3"> e.g. "Mainpine Venus V.92 I03.04.02 (0021) Voice V2 V92Cap 12ns RAM Mercury":

7. Modem terminal software

	Do you have a modem terminal software installed? This would normally be HyperTerminal (Windows) or Minicom (Linux). <Windows users go to Start - Programs - Accessories - Communications to check for HyperTerminal> <Linux users go to a command prompt and type "minicom -s"> Select from drop-down list:



	<If you do not have a terminal program installed, we would recommend you install it from your Operating System CD before talking with Technical Support>

8. Description of the Issue

	Description of the issue, some examples of details to include:
	* How is the product connected up ? (details of connection to phone system) * How is the product being used (with Fax/Data/Voice software) ? * How is the product configured (with Fax/Data/Voice software) ? * What are the events leading up to the issue occurring ?



	Please press the submit button below to send this information to our support team. Thank you.

Support Request

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